Risk-Free Booking — Your Money Is Protected
We understand that booking a trek halfway around the world requires trust. You're sending money to a company in Nepal, planning months in advance, and hoping everything goes smoothly. That's a lot to ask.
So here's our promise: we've removed every financial risk from booking with The Everest Holiday. If something goes wrong, you're protected.
The 10% Deposit System
You don't pay the full amount upfront. You pay just 10% to secure your spot — processed through Himalayan Bank Limited, Nepal's most trusted commercial bank, established in 1993. Your payment is handled by a regulated financial institution, not a random PayPal account.
The remaining 90% isn't due until 60 days before departure. That gives you months to plan, prepare, and make sure everything is right before committing the balance.
Why this matters: Most Nepal trekking companies ask for 30-50% upfront, often through unregulated channels. We ask for 10%, through a bank. That's how confident we are that you'll want to go ahead.
Our Cancellation Policy
| When You Cancel | What You Get Back |
|---|---|
| 60+ days before departure | Full deposit refund minus $50 administrative fee |
| 30-60 days before departure | 50% of your deposit refunded |
| Under 30 days before departure | No refund, but we will reschedule your trek to any future date at no extra cost |
Life happens. Flights get cancelled. Family emergencies arise. We've been running treks since 2016 and we've seen it all. Our policy is designed to be fair to you while covering the costs we've already committed on your behalf (permits, guide bookings, accommodation deposits).
What Happens If We Cancel
If we cancel your trek for any reason — weather, political situation, natural disaster, insufficient group size — you receive a full 100% refund of everything you've paid. No questions, no delays, no small print.
We can also reschedule you to a different date or a different trek of equal value, whichever you prefer.
Travel Insurance — Your Safety Net
We require all trekkers to carry comprehensive travel insurance that covers:
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Helicopter evacuation to the altitude of your trek (up to 6,000m for most treks)
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Medical treatment in Nepal and repatriation to your home country
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Trip cancellation for covered reasons (illness, injury, family emergency)
This isn't optional — it's mandatory. And it protects you far beyond what our cancellation policy covers. If you fall ill before departure or during the trek, your insurance handles the costs that we can't.
Need help finding the right policy? We recommend World Nomads or Safety Wing for trekkers. Our team can advise based on your nationality and trek altitude.
Secure Payment — How It Works
When you click "Book Now" on any trek page, here's exactly what happens:
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You fill in your details and select your preferred dates
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You choose your package tier (Budget, Standard, or Luxury)
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You're redirected to Himalayan Bank Limited's secure payment gateway
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You enter your card details on HBL's encrypted page — we never see your card number
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Payment is processed and you're returned to our site with a booking confirmation
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You receive a confirmation email within minutes
The brief redirect to HBL's payment page is required by Nepal Rastra Bank (Nepal's central bank) for all international card transactions. It's the same system used by Nepal Airlines, major hotels, and government services. Your data is protected by bank-grade encryption.
Alternative payment: We also accept bank transfers via Wise (formerly TransferWise). Contact us on WhatsApp for transfer details.
Why We're Different
Here's what sets The Everest Holiday's booking process apart from other Nepal trekking companies:
| Feature | The Everest Holiday | Most Nepal Companies |
|---|---|---|
| Deposit amount | 10% | 30-50% |
| Payment method | Himalayan Bank (regulated) | PayPal, wire transfer, crypto |
| Cancellation refund (60+ days) | Full minus $50 | Often non-refundable |
| If company cancels | 100% refund | Credit only or partial refund |
| Rescheduling | Free, any future date | Change fees common |
| Reviews | 320+ across TripAdvisor, Google & Trustpilot | Often under 50 |
320+ Travellers Have Trusted Us
We're not asking you to take our word for it. We have 320+ verified reviews across TripAdvisor (4.9 stars), Google (4.9 stars), and Trustpilot — all from real travellers who booked with us, trekked with us, and came home safely.
We're a TripAdvisor Travellers' Choice award winner, a registered member of TAAN (Trekking Agencies' Association of Nepal, Member #1586), and affiliated with the Nepal Tourism Board.
Our company registration number is 147653/072/073. Our tourism license number is 2838/072. We're a real, government-licensed business — not a one-person operation with a website.
Still Have Questions?
If you're not sure about anything, ask. We respond to every message within 30 minutes during Nepal business hours.
WhatsApp:+977 9810351300 (fastest)
Email:info@theeverestholiday.com
Phone: +977 9810351300
Or simply fill in our inquiry form and we'll get back to you with a personalised quote.
Shreejan Simkhada, CEO — The Everest Holiday Pvt. Ltd.