Last updated 16 October 2026.
Short answer: Book with a 10% deposit (25% for Kailash and Tibet) and pay the balance when you arrive in Kathmandu. If your plans change, you can move your trip free to any date within a year with at least 72 hours' notice (7 days for restricted areas, Tibet and Kailash). The deposit itself is not refunded if you cancel.
- Deposit: 10% for Nepal trips, 25% for Kailash and Tibet
- Balance: on arrival in Kathmandu, in US dollars or euros; cash has no fee, card adds 3.5%
- Free rescheduling to any date within one year
- If we cannot run your trip, we refund what you paid less taxes, bank or card charges and money already spent on permits or flights
Related: Full terms and conditions · Why book direct · Ask us a question
Our Booking Terms, in Plain Words
Booking a trek on the other side of the world takes trust. You are sending money to a company in Nepal and planning months ahead. So here are our terms, written the way I would explain them to you over tea, with nothing hidden.
How booking works
- You pay a 10% deposit online to confirm your trip (25% for Tibet and Kailash).
- You pay the balance when you arrive in Kathmandu, in US dollars cash with nothing added, or by card with a 3.5% bank charge (for Tibet and Kailash, the balance is due 60 days before departure).
- Card payments go through Himalayan Bank's secure payment gateway, so your card details stay protected.
If your plans change
Plans change? We move your trip free. If your plans change, we move your trip to any date within one year, as long as you tell us at least 72 hours before departure (7 days for restricted areas, Tibet and Kailash). Flights get cancelled and family emergencies happen. We have been running treks since 2016, and rescheduling is how we look after you when life gets in the way.
The deposit itself is not refunded if you cancel. It covers the permits, guide bookings and lodge deposits we commit for you as soon as you book.
If we cannot run your trip
If we ever have to cancel a trip ourselves and cannot run it, we refund what you have paid, less taxes, bank and card charges, and any money already spent on your trip (for example permits or flights already bought). If you prefer, we can also move you to another date or another trek of equal value instead.
Travel insurance
We ask every guest to carry travel insurance that covers trekking at the altitude of your trip, helicopter rescue, and trip cancellation. If something outside your control stops you travelling, your insurance is what protects the money you have spent.
Questions before you book?
Message me on WhatsApp at +977 9810351300. I will answer honestly, including when a date or a route does not suit you.
Shreejan Simkhada, CEO, The Everest Holiday. TAAN Member #1586.
Frequently asked questions
Is the deposit refundable?
No. The deposit is not refunded if you cancel, but you can move your trip free of charge to any date within one year with enough notice.
When do I pay the rest?
The balance is paid when you arrive in Kathmandu, in US dollars or euros. Cash has no fee and a card adds a 3.5% bank charge. We do not take Nepali rupees from foreign guests.
What if the road or weather stops my trek?
We check roads and trails 48 hours before every departure. If a route is not safe, we move your dates free or offer another trek of similar value.
What happens if you cancel my trip?
If we cannot run it, we refund what you paid less taxes, bank or card charges and any money already spent on permits or flights.
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