Our Booking Terms, in Plain Words
Booking a trek on the other side of the world takes trust. You are sending money to a company in Nepal and planning months ahead. So here are our terms, written the way I would explain them to you over tea, with nothing hidden.
How booking works
- You pay a 10% deposit online to confirm your trip (25% for Tibet and Kailash).
- You pay the balance when you arrive in Kathmandu, in US dollars cash with nothing added, or by card with a 3.5% bank charge.
- Card payments go through Himalayan Bank's secure payment gateway, so your card details stay protected.
If your plans change
Your deposit is non-refundable. It covers the permits, guide bookings and lodge deposits we commit for you as soon as you book.
What we do instead is reschedule, free of charge. If your plans change, we move your trip to any date within one year, as long as you tell us at least 72 hours before departure (7 days for restricted areas, Tibet and Kailash). Flights get cancelled and family emergencies happen. We have been running treks since 2016, and rescheduling is how we look after you when life gets in the way.
If we cannot run your trip
If we ever have to cancel a trip ourselves and cannot run it, we refund what you have paid, less taxes, bank and card charges, and any money already spent on your trip (for example permits or flights already bought). If you prefer, we can also move you to another date or another trek of equal value instead.
Travel insurance
We ask every guest to carry travel insurance that covers trekking at the altitude of your trip, helicopter rescue, and trip cancellation. If something outside your control stops you travelling, your insurance is what protects the money you have spent.
Questions before you book?
Message me on WhatsApp at +977 9810351300. I will answer honestly, including when a date or a route does not suit you.
Shreejan Simkhada, CEO, The Everest Holiday. TAAN Member #1586.
Chat with Shreejan