What Happens After You Book a Trek With Us

What Actually Happens After You Book a Trek With Us?

You have paid your deposit, confirmed your dates, and now you are staring at your phone thinking "what happens next?" Fair question. Most trekking companies take your money and go quiet until you land in Kathmandu. We do the opposite.

Here is exactly what happens from the moment you book to the moment you step off the plane in Nepal.

Within 24 Hours: Confirmation and WhatsApp Group

You get a booking confirmation email with your trek details — dates, itinerary, package tier, payment summary. We also add you to a WhatsApp chat with your trip coordinator (usually me or Sam). This is your direct line for questions, gear advice, training tips, or just nervous pre-trip chat.

We respond to WhatsApp messages within a few hours during Nepal business hours (5:45am to 10pm NPT). If you message at 3am Kathmandu time, you will hear back by morning.

2 to 8 Weeks Before: Preparation Support

This is where we earn the trust that your deposit represents. We send you:

A packing list specific to your trek and season. Not a generic list copied from a blog — one that accounts for whether you are trekking in March or October, budget or luxury tier, and any specific needs you have mentioned.

Training advice based on your fitness level. If you told us you run three times a week, we will tell you to add hill walks. If you told us you are starting from zero fitness, we will send you a structured plan. We have a full 12-week training guide if you want to follow something step by step.

Visa and insurance reminders. Nepal visa on arrival is straightforward (bring $30 and a passport photo), but we remind you because people forget. Travel insurance that covers trekking to your target altitude and helicopter evacuation is mandatory — we check that you have it before departure.

Gear questions answered. "Is this sleeping bag warm enough?" "Should I bring gaiters?" "Can I rent boots in Kathmandu?", we answer these every day. Send us a photo of your gear and we will tell you what is missing and what you can leave behind.

1 Week Before: Final Briefing

We confirm your airport pickup details, your flight number, arrival time, and the name of the driver who will meet you. We also confirm your Kathmandu hotel (if included in your package) and the time for your pre-trek briefing.

If you have any last-minute changes, a travel companion joining, a dietary requirement, a gear emergency, this is the time to tell us. We can accommodate most things with a week's notice.

Arrival Day: Airport Pickup

Our driver meets you at Tribhuvan International Airport with a sign bearing your name. He takes your bags, drives you to your hotel in Thamel, and makes sure you are checked in. If your flight arrives late (and flights to Kathmandu are often late), the driver waits.

We do not charge extra for late arrivals. The driver waits because that is his job, and because landing in a new country at midnight and not seeing your name on a sign is a terrible start to a trip.

Pre-Trek Briefing

Either the evening of your arrival or the morning before departure, you meet your guide for a face-to-face briefing. This covers:

Your itinerary day by day. What to expect at each stop. How the altitude acclimatisation schedule works. What to carry in your daypack versus what goes in the porter duffel. Emergency procedures. And any questions you have, no question is too basic.

Your guide also checks your gear. If you are missing something critical (warm gloves, water purification, a headtorch), there is still time to buy it in Thamel. The shops are open until 9pm.

This is also when you receive your free duffel bag and down jacket. We size the jacket to you and swap it if needed.

On the Trek: Daily Routine

Your guide handles everything logistical. They wake you in the morning (gently, nobody enjoys 5:30am at 4,500m), order breakfast, manage the porter, call ahead to book the next teahouse, monitor your health, adjust the pace, and make decisions about weather and route changes.

You walk. You take photos. You eat dal bhat. You talk to your guide about mountains, Nepal, life. You sleep. You repeat.

The guide checks your blood oxygen levels twice daily with a portable oximeter. If your levels drop below safe thresholds, they adjust the plan, slower pace, extra rest, or in rare cases, descent. This monitoring is standard on all our treks, not an optional extra.

After the Trek: Getting Home

When you return to Kathmandu (or Pokhara, depending on your trek), we arrange your transfer back to the hotel. Your guide helps you with anything you need, restaurant recommendations, souvenir shopping, airport transfer timing.

If your return flight is from Lukla and it gets cancelled (this happens, weather delays are common), your guide handles the rebooking. We do not leave you stranded. If the delay extends beyond a day, we arrange alternative transport (helicopter share or road exit via Salleri) at our cost.

After You Get Home

We follow up with a message asking how you are and whether you enjoyed the trek. If you had a great time, we ask if you would leave a review on Google or TripAdvisor — it helps other trekkers find us, and it helps us keep doing what we do.

We also stay in touch. Many of our trekkers come back for a second trek — different route, different season, same team. Some bring friends. One couple came back three times in two years. The Himalayas do that to people.

Ready to Start?

Browse our trek packages or WhatsApp us with questions. Booking is a 10% deposit, and you can pay the balance on arrival in Nepal. No pressure, no hard sell — just honest answers from people who walk these mountains every day.